Alongside support for their own TAP systems, TAP’s team of experienced service engineers will offer maintenance contracts and preventative maintenance (PM) visits for standalone Cedex cell counters, as well as those integrated into TAP systems, guaranteeing optimum system performance.
TAP’s service & support group, which operates two helpdesks (Delaware, USA and Royston, UK) alongside teams of field and office based engineers, is offering PM visits as part of cost-effective service packages for single or multiple Cedex units and those integrated in TAP’s automated cell culture systems. The PM visits include system re-calibration and replacement of worn parts and visits, can be scheduled within four weeks, and booked alongside other planned servicing to minimise downtime and disruption.
TAP’s service group offers the assurance that Cedex cell counters will be serviced to the correct quality standards for optimal, efficient operation. The PM contracts can also include the option of having on-call trained engineers respond at short notice to unexpected breakdowns to fix the system using Cedex spare parts. This highest level of service support increases availability and reliability of the cell counter, allowing the system to maintain consistent, accurate data measurement.
Adrian Foster, TAP’s Service Manager, commented: “It is well recognised that routine maintenance increases usage of equipment and our approach of recommending preventative maintenance visits every three or six months will reduce the need for unscheduled repairs. This will keep downtime to a minimum, as well as ensure systems stay in compliance with relevant regulatory requirements and are safe to use.”
Foster continued: “At TAP our engineers have been servicing TAP equipment, which often includes specialist instruments and robotics from other suppliers, for over 20 years. During this time we have built up considerable skills in servicing the Cedex unit and are now able to provide PM visits as a complementary service. In the coming months TAP’s service group will extend PM visits to other equipment, as our goal is to offer comprehensive service support and deliver peace of mind to our customers that their lab automation is working at its optimum.”