Roche announced that its U.S. Diagnostics unit was ranked number one in overall service performance by clinical laboratories in the 2013 ServiceTrak™ Clinical Report. The report was issued by IMV Ltd, an independent firm that produces an annual series of proprietary reports derived from extensive phone surveys of clinical laboratory professionals to determine their level of satisfaction with the service they receive from the manufacturers of their clinical diagnostic equipment.
In the report, customers rated the Roche Support Network first in overall service performance in both chemistry and immunoassay testing categories. Report results are based on questions related to 46 attributes assessing the level of satisfaction among laboratory professionals with a manufacturer, its system(s) and its service performance.
"We are honored to be recognized by laboratories for our service performance," said Reg Stump, vice president, Roche Support Network. "Service plays a key role in helping labs stay up and running so they can deliver reliable test results to physicians and patients. This recognition indicates to us that our efforts to help labs maximize their productivity are having a positive impact."