Tecan has launched a set of new global service contracts under the brand name Te-Care™, to offer consistent service across the world to customers in the life science research, forensics, clinical diagnostics and academic markets.
Te-Care contracts provide optimal reliability, lifetime and productivity of customers’ Tecan systems, with access to a global network of experienced, certified field services engineers and applications specialists.
The flexible range of Te-Care contracts, which can be tailored to suit customers’ preferences and requirements, include the Te-Care Complete Contract, Te-Care Maintenance Contract and Te-Care Repair Contract.
The Te-Care Complete Contract is designed to optimize the performance and uptime of customers’ systems with regular support, cover maintenance and repair and eliminate unexpected service expenses.
According to Tecan, the Maintenance Contract offers regularly scheduled product maintenance to reduce downtime and administration costs, while the Repair Contract extends instruments’ initial warranty by up to two years. Both the Complete and Repair Contracts offer quick response times, with priority treatment within 48 hours.