Satellite Banner
Informatics
Scientific Community
 
Become a Member | Sign in
Home>News>This Article
  News
Return

Pro-curo Software Introduces a Novel, Streamlined Customer Support System

Published: Tuesday, March 12, 2013
Last Updated: Tuesday, March 12, 2013
Bookmark and Share
Pro-curo Software Ltd has introduced a 24-hour customer service and support system which incorporates various channels of communication.

Pro-curo Software Ltd has a high focus on providing excellent levels of support and this fresh approach ensures that customers are always able to reach their assigned technical support contact, even in the case of 24-hour laboratories or those in different time zones. The support system uses a combination of email, telephone, text message and live chat, keeping the process as efficient and pain free as possible. Users only speak with a single contact, who then interacts with separate departments within the company to ensure an issue is resolved.

“This approach is very new and no other software supplier provides it, mostly because it’s deemed too costly,” said Nik Hubbard, Technical Director at Pro-curo Software Ltd. “We know how important it is to have expert support available whenever our customers require it, and so feel that it is a worthwhile investment.”

This focus on customer support backs up Pro-curo Software Ltd’s innovative software solution, allowing customers to achieve and maintain a complete, auditable and easy to use system. Integrated label design and printing functions mean samples can be tracked and identified throughout storage locations. In life science institutions, especially those which incorporate the use of human material, the requirement to be able to name and trace samples is of vital importance. Pro-curo software reliably and affordably meets this increasingly pressing market need.

“In our research it is essential to track all of the material we hold, and Pro-curo software is the best means of achieving this that we have found,” said Steve Crane FIMBS MBA, Laboratory Manager at the Royal National Orthopaedic Hospital Trust, Middlesex. “The product is excellent but what lifts it above others is the personalised support we receive. We know that comments will be taken on board and that we’ll get a fast response. If it is ever not possible to achieve something immediately we are given an honest assessment of what can be done. We also know that system updates are influenced by our feedback to better meet our needs.”

For more information on how Pro-curo software can benefit your laboratory, visit www.pro-curo.com


Further Information

Join For Free

Access to this exclusive content is for Technology Networks Premium members only.

Join Technology Networks Premium for free access to:

  • Exclusive articles
  • Presentations from international conferences
  • Over 3,500+ scientific posters on ePosters
  • More than 5,000+ scientific videos on LabTube
  • 35 community eNewsletters


Sign In



Forgotten your details? Click Here
If you are not a member you can join here

*Please note: By logging into TechnologyNetworks.com you agree to accept the use of cookies. To find out more about the cookies we use and how to delete them, see our privacy policy.


Scientific News
Ancient Eggshell Protein Breaks Through DNA Time Barrier
Fossil proteins from a 3.8million year-old eggshell have been identifed, suggests proteins could give insight into evolutionary tree.
NCI Collaborates with Multiple Myeloma Research Foundation
NCI collaborates with MMRF to incorporate genomic and clinical data into NCI Genomic Data Commons database.
Improving Crop Efficiency with CRISPR
New study of CRISPR-Cas9 technology from Virginia Tech shows potential to improve crop efficiency.
Gene Therapy Technique May Help Prevent Cancer Metastasis
Gene-regulating RNA molecules could help treat early-stage breast cancer tumors before they spread.
Space Research Fighting Cancer
JPL and National Cancer Institute renew Big Data partnership that 'learns' data similarities.
Manipulation of Liquid Crystals Could Help Control Drug-Delivery Process
Computer modeling, real-world testing yields new method.
First Accurate Simulation of a Virus Invading a Cell
For the first time, scientists know what happens to a virus’ shape when it invades a host cell.Understanding how the virus shape specifically changes could lead to more effective anti-viral therapies.
A New Approach for Deciphering Complex Immune Responses
Study seeks to establish the parameters that characterize the immune system of healthy individuals and its natural variability.
Infectious Prion Structure Shines Light on BSE
Prion research useing electron cryomicroscopy technology identified the structure of the infectious prion protein that causes BSE.
Vaccination Strategies Coax HIV-Neutralizing Antibody Production
New approaches to encourage the human immune system to produce HIV-blocking antibodies have been successful in mice.
Scroll Up
Scroll Down
SELECTBIO

SELECTBIO Market Reports
Go to LabTube
Go to eposters
 
Access to the latest scientific news
Exclusive articles
Upload and share your posters on ePosters
Latest presentations and webinars
View a library of 1,800+ scientific and medical posters
3,500+ scientific and medical posters
A library of 2,500+ scientific videos on LabTube
5,000+ scientific videos
Close
Premium CrownJOIN TECHNOLOGY NETWORKS PREMIUM FOR FREE!