Corporate Banner
Satellite Banner
Scientific Community
Become a Member | Sign in
Home>News>This Article

Axios Systems' assyst selected as the new solution for IT Service Management in the State of Berlin

Published: Tuesday, March 11, 2014
Last Updated: Monday, March 10, 2014
Bookmark and Share
Solution selected for its ability to allow the client to install a central operation, while at the same time providing comprehensive process support based on the ITIL (Information Technology Infrastructure Library) standard.

The IT-Dienstleistungszentrum Berlin (ITDZ Berlin), along with the Berlin Police, has purchased assyst, a comprehensive IT Service Management (ITSM) system, from Axios Systems. In December 2013, the two Berlin organizations selected assyst following a successful procurement process. assyst was selected for its ability to allow the client to install a central operation, while at the same time providing comprehensive process support based on the ITIL (Information Technology Infrastructure Library) standard, taking into account the Berlin Policy of Operations.

ITDZ Berlin is the central service provider for IT infrastructure in the State of Berlin and will roll out the powerful ITSM solution from January 2014. 30,000 desktops will be supported initially with options to support more public sector branches in future.

Tasos Symeonides, CEO of Axios Systems said: “Our solution will allow ITDZ Berlin to both provide a new ITSM service to its clients and also significantly improve its service processes internally. We’re delighted that ITDZ Berlin will also roll out the assystNET self-service portal to their customers in order to reduce calls to the Service Desk and improve end-user experience.”

In 2010, the Berlin Verwaltungsverbund ITSM initiated the creation of an alliance for the joint selection, procurement and operation of a modern, multi-tenant platform in the field of IT Service Management. This project was driven continuously in the following years by the Berlin police and ITDZ Berlin.

Procurement procedures were launched in the spring of 2011 and were successfully concluded last year. In parallel to the procurement, preparatory actions for the introduction and piloting of the system took place.

“By signing the contract a major milestone of the project has been achieved,” Konrad Kandziora, CEO of ITDZ Berlin said. “I’m pleased that we’ll be able to offer a modern and cost-effective solution for IT Service Management to the Berlin public organizations. In addition, this is an important contribution to the urgently needed IT standardization in the State of Berlin.”

Further Information
Access to this exclusive content is for Technology Networks Premium members only.

Join Technology Networks Premium for free access to:

  • Exclusive articles
  • Presentations from international conferences
  • Over 2,800+ scientific posters on ePosters
  • More than 4,000+ scientific videos on LabTube
  • 35 community eNewsletters

Sign In

Forgotten your details? Click Here
If you are not a member you can join here

*Please note: By logging into you agree to accept the use of cookies. To find out more about the cookies we use and how to delete them, see our privacy policy.

Scientific News
New Gene Map Reveals Cancer’s Achilles’ Heel
Team of researchers switches off almost 18,000 genes
Mathematical Model Helps Show How Zebrafish Get Their Stripes
The iconic yellow and blue stripes of zebrafish form dynamically as young fish develop and grow. A mathematical model developed by Brown University researchers helps to show how pigment cells interact to form the pattern.
Editing of LIMS Data Made Faster and More Efficient in Matrix Gemini
The latest version of the Matrix Gemini LIMS (Laboratory Information Management System) from Autoscribe Informatics now provides faster and more efficient editing of LIMS data by eliminating the need for a second editing screen.
Closing the Loop on an HIV Escape Mechanism
Research team finds that protein motions regulate virus infectivity.
World’s First Therapeutic Venom Database
Open-source library describes nearly 43,000 effects on the human body.
Mathematical Model Forecasts the Path of Breast Cancer
Chances of survival depend on which organs breast cancer tumors colonize first.
The Secret Behind the Power of Bacterial Sex
Migration between different communities of bacteria is the key to the type of gene transfer that can lead to the spread of traits such as antibiotic resistance, according to researchers at Oxford University.
Biomedical Imaging at One-Thousandth the Cost
Mathematical modeling enables $100 depth sensor to approximate the measurements of a $100,000 piece of lab equipment.
University of Glasgow Researchers Make An Impact in 60 Seconds
Early-career researchers were invited to submit an engaging, dynamic and compelling 60 second video illuminating an aspect of their research.
On Top of the Flu
Chance for advance warning in search-based tracking method.
Scroll Up
Scroll Down

Skyscraper Banner
Go to LabTube
Go to eposters
Access to the latest scientific news
Exclusive articles
Upload and share your posters on ePosters
Latest presentations and webinars
View a library of 1,800+ scientific and medical posters
2,800+ scientific and medical posters
A library of 2,500+ scientific videos on LabTube
4,000+ scientific videos