In an effort to better meet customer needs for instrument design and development, Shimadzu Scientific Instruments (SSI) has opened its new Shimadzu Solution Center.
The facility, operating out of SSI’s North American headquarters in Columbia, Md., will enhance collaboration with customers and enable the company to more quickly respond to customer needs for new scientific instruments, software platforms, and applications.
The new, innovative, 4,100-square-foot facility is now open to customers. In addition to showcasing Shimadzu instruments and platforms, the center will also provide space for more collaborative research, and enables SSI to more quickly develop new software applications and focus-based solutions to better serve growing customer demands.
“We are excited to offer this new capability to our current and prospective customers,” said Shuzo Maruyama, President of Shimadzu Scientific Instruments.
Maruyama continued, “Customers require that instruments and software fit their specific needs and workflows. Off-the-shelf or one-size-fits-all solutions are missing the mark for many customers. Much of our current success is due to our agility in being able to modify hardware or create software directly from specific customer input. With the addition of the Shimadzu Solution Center, we have greatly enhanced our potential to collaborate with our customers on research and the development of new instruments, software and diagnostic technologies.”
The Solution Center provides a showcase for more than 30 scientific instruments highlighting SSI’s full range of products and capabilities, including molecular/atomic spectrophotometers, mass spectrometers, liquid/gas chromatographs, x-ray spectrometers, balances, TOC analyzers, and materials testers.
The center also features high-definition video and conferencing equipment to facilitate customer interactions both within the center and in collaboration with manufacturing, software, and R&D groups.