Corporate Banner
Satellite Banner
Genomics
Scientific Community
 
Become a Member | Sign in
Home>News>This Article
  News
Return

The Link Help Centre - Leading the Way in Customer Service

Published: Saturday, February 08, 2014
Last Updated: Friday, February 07, 2014
Bookmark and Share
Link Technologies invests in online support platform to serve the oligo community.

Link Technologies Ltd has invested in a comprehensive online customer support platform - the Link Help Centre (helpcentre.linktech.co.uk).

Featuring three distinct components including an expansive resource knowledgebase, a ticketed technical support system and an interactive community forum, the Link Help Centre sets new standards in the industry for customer service.

Scientists and Link customers utilizing oligo chemistry will be able to take advantage of this new online resource for personalized access to technical in-house support, and to gain real-life examples and functional product insight from the wider Link customer community.

The new Help Centre will act as the first point of contact for Link customers, offering a convenient self-service element and enabling scientists to quickly resolve their own queries as-and-when required, without the limitations introduced by personnel availability.

Should more technical troubleshooting or guidance be required, the new ticketed support system offers a centralized set-up allowing customers to get the personal customer support they need, while also being able to easily monitor the status of all enquiries in a single, hassle-free location.

In response to demand, visitors to the Link Help Centre can also access the complete collection of validated Link product protocols online, with easy search functionality for the quick location of relevant content.

Customers can also subscribe to articles so that they can be immediately notified of changes; particularly useful for protocol updates.

In addition to the in-house expertise and support that is provided via the new Link Help Centre, the online tool also encompasses a dynamic community forum, providing customers with a platform to share and benefit from the experience of other scientists in the field.

The Link Help Centre was established to provide an online support resource like none other for scientists working in oligo synthesis. Dr John Bremner, CEO at Link Technologies explains “Our new Help Centre fulfils the demand that we have encountered for such a service. Having a clear port-of-call for comprehensive support and information sets our service offering well above the industry norm, and the platform provides our customers with immediate access to a wealth of published, in-house and 3rd party knowledge, for full confidence in the use of our oligo reagents. Customer service is imperative, and at Link we will continue to build the resources available to our valued customers.”


Further Information

Join For Free

Access to this exclusive content is for Technology Networks Premium members only.

Join Technology Networks Premium for free access to:

  • Exclusive articles
  • Presentations from international conferences
  • Over 2,900+ scientific posters on ePosters
  • More than 4,200+ scientific videos on LabTube
  • 35 community eNewsletters


Sign In



Forgotten your details? Click Here
If you are not a member you can join here

*Please note: By logging into TechnologyNetworks.com you agree to accept the use of cookies. To find out more about the cookies we use and how to delete them, see our privacy policy.

Related Content

LINK Strengthens Board with Appointment of Marc Lemaître
Lemaître to join Link Technologies Ltd. as non-executive Director.
Wednesday, February 25, 2015
New SAB Supports LINK’s Growing Range of Innovative Reagents
LINK creates SAB with Brian Sproat and Thomas Rupp as first two appointments.
Friday, January 16, 2015
LINK Appoints New CEO
LINK has appointed Dr David Ricketts as its new Chief Executive Officer.
Tuesday, September 30, 2014
Link Technologies Announces Expansion into the Far East with New Distributor
Zirench Technology signed as local distributor for the Chinese market.
Thursday, June 13, 2013
PNA Monomers: A Licence to Deal
Link Technologies to manufacture and sell PNA Monomers following deal with PNA Inventor Group.
Friday, June 22, 2007
Scientific News
Common Cell Transformed into Master Heart Cell
By genetically reprogramming the most common type of cell in mammalian connective tissue, researchers at the University of Wisconsin—Madison have generated master heart cells — primitive progenitors that form the developing heart.
Genetic Mutation that Prevents Diabetes Complications
The most significant complications of diabetes include diabetic retinal disease, or retinopathy, and diabetic kidney disease, or nephropathy. Both involve damaged capillaries.
Could the Food we Eat Affect Our Genes?
Almost all of our genes may be influenced by the food we eat, according to new research.
Neanderthal DNA Influences Human Disease Risk
Large-scale, evolutionary analysis compares genetic data alongside electronic health records.
Improving Regenerative Medicine
Lab-created stem cells may lack key characteristics, UCLA research finds.
Tick Genome Reveals Secrets of a Successful Bloodsucker
NIH has announced that decipher the genome of the blacklegged tick which could lead to new tick control methods.
"Dark Side" of the Transcriptome
New approach to quantifying gene "read-outs" reveals important variations in protein synthesis and has implications for understanding neurodegenerative diseases.
Individuals' Medical Histories Predicted by their Noncoding Genomes
Researchers have found that analyzing mutations in regions of the genome that control genes can predict medical conditions such as hypertension, narcolepsy and heart problems.
New Source of Mutations in Cancer
Recently, a new mutation signature found in cancer cells was suspected to have been created by a family of enzymes found in human cells called the APOBEC3 family.
Advancing Synthetic Biology
Living systems rely on a dizzying variety of chemical reactions essential to development and survival. Most of these involve a specialized class of protein molecules — the enzymes.
Skyscraper Banner

Skyscraper Banner
Go to LabTube
Go to eposters
 
Access to the latest scientific news
Exclusive articles
Upload and share your posters on ePosters
Latest presentations and webinars
View a library of 1,800+ scientific and medical posters
2,900+ scientific and medical posters
A library of 2,500+ scientific videos on LabTube
4,200+ scientific videos
Close
Premium CrownJOIN TECHNOLOGY NETWORKS PREMIUM FOR FREE!