Corporate Banner
Satellite Banner
Technology
Networks
Scientific Communities
 
Become a Member | Sign in
Home>News>This Article
  News
Return

Pro-curo Software Introduces a Novel, Streamlined Customer Support System

Published: Tuesday, March 12, 2013
Last Updated: Tuesday, March 12, 2013
Bookmark and Share
Pro-curo Software Ltd has introduced a 24-hour customer service and support system which incorporates various channels of communication.

Pro-curo Software Ltd has a high focus on providing excellent levels of support and this fresh approach ensures that customers are always able to reach their assigned technical support contact, even in the case of 24-hour laboratories or those in different time zones. The support system uses a combination of email, telephone, text message and live chat, keeping the process as efficient and pain free as possible. Users only speak with a single contact, who then interacts with separate departments within the company to ensure an issue is resolved.

“This approach is very new and no other software supplier provides it, mostly because it’s deemed too costly,” said Nik Hubbard, Technical Director at Pro-curo Software Ltd. “We know how important it is to have expert support available whenever our customers require it, and so feel that it is a worthwhile investment.”

This focus on customer support backs up Pro-curo Software Ltd’s innovative software solution, allowing customers to achieve and maintain a complete, auditable and easy to use system. Integrated label design and printing functions mean samples can be tracked and identified throughout storage locations. In life science institutions, especially those which incorporate the use of human material, the requirement to be able to name and trace samples is of vital importance. Pro-curo software reliably and affordably meets this increasingly pressing market need.

“In our research it is essential to track all of the material we hold, and Pro-curo software is the best means of achieving this that we have found,” said Steve Crane FIMBS MBA, Laboratory Manager at the Royal National Orthopaedic Hospital Trust, Middlesex. “The product is excellent but what lifts it above others is the personalised support we receive. We know that comments will be taken on board and that we’ll get a fast response. If it is ever not possible to achieve something immediately we are given an honest assessment of what can be done. We also know that system updates are influenced by our feedback to better meet our needs.”

For more information on how Pro-curo software can benefit your laboratory, visit www.pro-curo.com


Further Information

Join For Free

Access to this exclusive content is for Technology Networks Premium members only.

Join Technology Networks Premium for free access to:

  • Exclusive articles
  • Presentations from international conferences
  • Over 3,000+ scientific posters on ePosters
  • More Than 4,500+ scientific videos on LabTube
  • 35 community eNewsletters


Sign In



Forgotten your details? Click Here
If you are not a member you can join here

*Please note: By logging into TechnologyNetworks.com you agree to accept the use of cookies. To find out more about the cookies we use and how to delete them, see our privacy policy.


Scientific News
Ketamine Metabolism Lifts Depression
NIH-funded team finds rapid-acting, non-addicting agent in mouse study.
Faster, Cheaper Way to Produce New Antibiotics
A novel way of synthesising a promising new antibiotic has been identified by scientists at the University of Bristol.
Process Contaminants in Vegetable Oils and Foods
Glycerol-based process contaminants found in palm oil, but also in other vegetable oils, margarines and some processed foods, raise potential health concerns for average consumers of these foods in all young age groups, and for high consumers in all age groups.
Improving Natural Killer Cancer Therapy
Vanderbilt University researchers discover transcription factor critical for NK cell expansion. Findings could lead to increased therapeutic efficacy.
Molecular Mechanism For Generating Specific Antibody Responses Discovered
Study could spur more ways to treat autoimmune disease, develop accurate vaccines.
Monovar Drills Down Into Cancer Genome
Rice, MD Anderson develop program to ID mutations in single cancer cells.
It’s Now Easier To Go With The Flow
Rice University tool simplifies comparison of flow cytometry data for laboratories.
Autism, Cancer Share a Remarkable Number of Risk Genes
Researchers with the UC Davis Comprehensive Cancer Center, MIND Institute identify more than 40 common genes.
Number Of Known Genetic Risk Factors For Endometrial Cancer Doubled
An international collaboration of researchers has identified five new gene regions that increase a woman’s risk of developing endometrial cancer, one of the most common cancers to affect women, taking the number of known gene regions associated with the disease to nine.
Genetic Variant May Help Explain Why Labradors Are Prone To Obesity
A genetic variation associated with obesity and appetite in Labrador retrievers – the UK and US’s favourite dog breed – has been identified by scientists at the University of Cambridge. The finding may explain why Labrador retrievers are more likely to become obese than dogs of other breeds.
Scroll Up
Scroll Down
Skyscraper Banner

Skyscraper Banner
Go to LabTube
Go to eposters
 
Access to the latest scientific news
Exclusive articles
Upload and share your posters on ePosters
Latest presentations and webinars
View a library of 1,800+ scientific and medical posters
3,000+ scientific and medical posters
A library of 2,500+ scientific videos on LabTube
4,500+ scientific videos
Close
Premium CrownJOIN TECHNOLOGY NETWORKS PREMIUM FOR FREE!