Corporate Banner
Satellite Banner
Technology
Networks
Scientific Communities
 
Become a Member | Sign in
Home>News>This Article
  News
Return

Thermo Wins Omega Award for Service Excellence for Second Consecutive Year

Published: Thursday, September 21, 2006
Last Updated: Thursday, September 21, 2006
Bookmark and Share
The award presented to Thermo included two categories: Installation Service Representative and Field Service Engineer.

Thermo Electron Corporation has announced that it was recently awarded the NorthFace ScoreBoard Award, for a second consecutive year, in recognition for providing Excellence in Customer Service to its customers.

The award presented to Thermo included two categories: Installation Service Representative and Field Service Engineer.

The award program, now in its fifth year, rewards organizations that consistently exceed customer expectations and who offer exemplary service to their customers.

Omega Management Group, an independent quality auditing firm, judged 200 projects from over 50 companies based in the U.S. and abroad in 2005.

Each of the award recipients qualified by measuring their customer satisfaction levels at least twice during the year in such categories as technical support, field service, sales process, account management and training.

The award recipients are those who, based on survey responses from their own customer base, achieved a 4.0 or above out of a possible 5.0 score in any category measured.

Paul Harris, quality manager for Thermo’s scientific instruments division, comments, "We completely understand the importance of offering exceptional customer service."

"By continually developing our exceptionally talented engineers along with monitoring our customer feedback and satisfaction levels, we are able to ensure that our customers are receiving the highest quality of service possible."


Further Information

Join For Free

Access to this exclusive content is for Technology Networks Premium members only.

Join Technology Networks Premium for free access to:

  • Exclusive articles
  • Presentations from international conferences
  • Over 4,000+ scientific posters on ePosters
  • More Than 5,300+ scientific videos on LabTube
  • 35 community eNewsletters


Sign In



Forgotten your details? Click Here
If you are not a member you can join here

*Please note: By logging into TechnologyNetworks.com you agree to accept the use of cookies. To find out more about the cookies we use and how to delete them, see our privacy policy.

Related Content

Thermo and RITT Program Announce Collaborative R&D Agreement
The RITT Industrial BioDevelopment Laboratory has been equipped with over $1,000,000 (Canadian) of Thermo laboratory equipment.
Wednesday, November 08, 2006
Thermo Announces Process Laboratory Automation Seminars
The seminars focus on how advances in laboratory automation, using LIMS, can act as a key enabler for improved productivity.
Wednesday, November 08, 2006
Thermo Announces Process Laboratory Automation Seminars
The seminars focus on how advances in laboratory automation, using Laboratory Information Management Systems (LIMS), can act as a key enabler for improved productivity and quality in the process industry.
Monday, November 06, 2006
Thermo Expands Its Informatics Presence in Saudi Arabia
The helpdesk will offer timely and reliable local language technical assistance.
Monday, October 30, 2006
Thermo’s High Resolution GC/MS System Satisfies Regulatory Requirements for Low Detection Limits of Dioxins and Furans
The system features Multiple Ion Detection allowing scan-to-scan monitoring.
Monday, October 30, 2006
Thermo’s Antaris™ Target Blend Analyzer Wins Best Micro- and Nanotechnologies 2006 Award
Thermo’s Antaris Target near-infrared blend analyzer enables real-time monitoring of tablet manufacturing blending processes.
Tuesday, October 03, 2006
Thermo’s iCAP 6000 Series Wins Gold Instrument Business Outlook Industrial Design Award
Thermo’s iCAP 6000 Series features a close coupled optical design with orthogonal fore optics.
Monday, September 25, 2006
Thermo’s Rhombix Protein Crystallization Platform Chosen by UK MPSI
Membrane Protein Structure Initiative set to increase throughput and data management capabilities.
Wednesday, September 13, 2006
Thermo Announces Major Laboratory Informatics Conference
This annual user conference provides a chance to share industry perspectives and changing business requirements.
Tuesday, August 29, 2006
Thermo Offers Comprehensive Spectroscopic Solutions Seminars
This seminar provides existing and new users with the necessary skills to operate Thermo’s extensive range of spectroscopic.
Monday, August 21, 2006
Thermo Ships 1000th ARL 4460 Optical Emission Spectrometer
The milestone order was received from Voest Alpine Industrieanlagebau who purchased the instrument for Alchevsk Iron & Steel Works.
Tuesday, August 15, 2006
Thermo’s HCS WorkCell Selected by Emory University
Emory MLSC set to double throughput and expand assay range with Thermo’s compact high-content screening platform.
Thursday, July 06, 2006
Thermo Offers two Training Courses on the use of its iCAP 6000 Series
The courses have been developed to provide iCAP users with the necessary skills to operate these instruments efficiently.
Thursday, June 08, 2006
Thermo Electron's MS Technology Wins Top Award at PITTCON 2006
Editors in attendance voted Thermo's LTQ™ Orbitrap™ hybrid mass spectrometer the best new product introduction of the show.
Monday, March 27, 2006
Commercial-off-the-Shelf Solutions Highlight Thermo's Informatics Exhibit at Analytica
Thermo’s exhibit will feature laboratory information management systems and chromatography data systems.
Monday, February 13, 2006
Scientific News
Big Genetics in BC: The American Society for Human Genetics 2016 Meeting
Themes at this year's meeting ranged from the verification, validation, and sharing of data, to the translation of laboratory findings into actionable clinical results.
Stem Cells in Drug Discovery
Potential Source of Unlimited Human Test Cells, but Roadblocks Remain.
Automated Low Volume Dispensing Trends
Gain a better understanding of the current and future market requirements for fully automated LVD systems.
Cancer Genetics: Key to Diagnosis, Therapy
When applied judiciously, cancer genetics directs caregivers to the right drug at the right time, while sparing patients of unnecessary or harmful treatments.
Unique Visual Stimulation May Be New Treatment for Alzheimer’s
Noninvasive technique reduces beta amyloid plaques in mouse models of Alzheimer’s disease.
Major Neuroscience Initiative Launched
Tianqiao and Chrissy Chen Institute invest $115 million to further expand neuroscience research, while Caltech construct $200 million biosciences complex.
Making It Personal
Cancer vaccine linked to increased immune response against leukemia cells.
Genetics Control Regenerative Properties Of Stem Cells
Researchers define how genetic factors control regenerative properties of blood-forming stem cells.
Diabetes Missing Link Discovered
Researchers from the University of Auckland have shown that beta catenin plays a vital role in the control of insulin release from the pancreas.
Study Reveals New Role for Hippo Pathway in Suppressing Cancer Immunity
Hippo pathway signaling regulates organ size by moderating cell growth, apoptosis and stem cell renewal, but dysregulation contributes to cancer development.
Scroll Up
Scroll Down

SELECTBIO Market Reports
Go to LabTube
Go to eposters
 
Access to the latest scientific news
Exclusive articles
Upload and share your posters on ePosters
Latest presentations and webinars
View a library of 1,800+ scientific and medical posters
4,000+ scientific and medical posters
A library of 2,500+ scientific videos on LabTube
5,300+ scientific videos
Close
Premium CrownJOIN TECHNOLOGY NETWORKS PREMIUM FOR FREE!