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Thermo Wins Omega Award for Service Excellence for Second Consecutive Year

Published: Thursday, September 21, 2006
Last Updated: Thursday, September 21, 2006
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The award presented to Thermo included two categories: Installation Service Representative and Field Service Engineer.

Thermo Electron Corporation has announced that it was recently awarded the NorthFace ScoreBoard Award, for a second consecutive year, in recognition for providing Excellence in Customer Service to its customers.

The award presented to Thermo included two categories: Installation Service Representative and Field Service Engineer.

The award program, now in its fifth year, rewards organizations that consistently exceed customer expectations and who offer exemplary service to their customers.

Omega Management Group, an independent quality auditing firm, judged 200 projects from over 50 companies based in the U.S. and abroad in 2005.

Each of the award recipients qualified by measuring their customer satisfaction levels at least twice during the year in such categories as technical support, field service, sales process, account management and training.

The award recipients are those who, based on survey responses from their own customer base, achieved a 4.0 or above out of a possible 5.0 score in any category measured.

Paul Harris, quality manager for Thermo’s scientific instruments division, comments, "We completely understand the importance of offering exceptional customer service."

"By continually developing our exceptionally talented engineers along with monitoring our customer feedback and satisfaction levels, we are able to ensure that our customers are receiving the highest quality of service possible."

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