Agilent Technologies Inc has created a new services and consumables organization, the Agilent CrossLab Group, and named Mark Doak group president, effectively immediately. Doak has been senior vice president and general manager of the Services and Support Division.
"Services has become a strategic business for Agilent under Mark's leadership," said Mike McMullen, Agilent president and chief operating officer.
"Building on industry-leading customer support experience, Mark has led a strategic transformation of our Services business," McMullen said. "He has worked in close partnership with our customers to provide services optimizing their laboratory operations, and in doing so has taken the services business from instrument repair to today's laboratory productivity solutions. The Services business now accounts for over 20 percent of Agilent's revenues."
"Consumables, under the leadership of Helen Stimson, is a natural part of the customer experience," he added. "By unifying our CrossLab Services and Consumables initiatives into this newly created business group, Mark and Helen will form an even more powerful partnership that will further help our customers optimize the economics and science of their laboratory operations."
Doak has been in the analytical and scientific instrument industry for 36 years, starting his career at Beckman Instruments. He joined Hewlett-Packard Co., Agilent's predecessor company, in 1982. At Agilent he has been responsible for the global services business spanning Life Sciences and Applied Markets. Over his career at Agilent he has held various senior management positions across marketing, quality and services. He holds an MBA from Michael J. Coles College of Business at Kennesaw State University in Atlanta, Georgia, and a Bachelor of Science in electrical engineering technology from Ohio Institute of Technology, Columbus, Ohio.
In separate news, Agilent announced today that Agilent President and CEO Bill Sullivan will retire on Oct. 31, 2015. Mike McMullen has been named his successor effective March 18, 2015, with Sullivan serving as an advisor until his retirement. McMullen has been promoted, effective immediately, to president and chief operating officer.