Applied Biosystems Expands Portfolio of Services for Mass Spectrometry Instrument Systems
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Applied Biosystems has announced three new value-added services for laboratories that are utilizing Applied Biosystems/MDS SCIEX mass spectrometry instrument systems as part of an overall workflow solution.
These new services include: a maintenance program for high-performance liquid chromatography (HPLC) systems manufactured by Agilent Technologies; a software validation consulting service for laboratories operating in regulated environments; and an expanded Web-based solution for remote system monitoring and diagnosis.
These specialized services are being offered by Applied Biosystems to support its customers who are increasingly focused on maximizing system productivity, maintaining regulatory compliance and increasing overall return on their technology investments.
The respective services are:
• Agilent HPLC Repair Service: Applied Biosystems has entered into an agreement with Agilent Technologies to service HPLC instruments manufactured by Agilent in environments in which the two companies have mutual customers. HPLC instruments are often combined with Applied Biosystems/MDS SCIEX mass spectrometers to form a complete workflow solution for separating, identifying and quantifying compounds for analysis in high-throughput applications such as drug discovery.
Under the terms of the agreement, Agilent will provide training, OEM parts and documentation to Applied Biosystems field service engineers to support them in providing maintenance and repair on Agilent HP 1100 and 1200 Series HPLC instruments. With this service, Applied Biosystems will serve as a single point of contact for the joint solution.
• Analyst® Software Validation Support Service: The Analyst® Software Validation Support Service is conducted by Applied Biosystems Professional Services to simplify the audit of mass spectrometry systems operating in regulated drug discovery and development applications.
• Smart Center Online: Smart Center Online is a service that expands the functionality of Applied Biosystems’ Smart Services remote instrument monitoring solution. Working with Applied Biosystems Professional Services, mass spectrometry system administrators can utilize this service to create a customized Web-based portal for viewing detailed information about specific instruments. They also have the ability to monitor system alerts and alarms, access recent and archived performance reports, and interact with Applied Biosystems support specialists for advanced diagnostics.
Applied Biosystems is offering these value-added services in response to a growing number of customers who have indicated that direct original equipment manufacturer expertise is preferable in applications in which Applied Biosystems’ instrument-based systems, consumables, and software are central to a complete workflow solution.