Screening Center Chooses Tecan for Support
News Aug 10, 2009
The University of Chicago’s Cellular Screening Center (CSC) is using Tecan’s Freedom EVO® workstations to provide high throughput cell screening services to the University of Chicago, the University of Illinois at Chicago and Northwestern University.
Sam Bettis, Technical Director at the CSC, explained: “We are a service laboratory, performing various high throughput analysis projects, including whole genome siRNA screening and small molecule screening. When designing the laboratory, we chose the Freedom EVO platforms for their reliability and precision, as well as Tecan’s excellent customer service. Our laboratory can’t afford any downtime, so services like after-care support and annual service contracts are very important.”
“We have a complex set-up, and Tecan has helped us with software-related tasks, including integration of a microplate heat sealer and software upgrades. Tecan always responds to our needs very quickly, and we have a fantastic service engineer located here in Chicago. Everybody at Tecan – from sales to service – has been excellent, and there have been few issues. We are very happy with our Tecan workstations, and I have recommended them to several other laboratories.”