Tecan Introduces new Te-Care™ Service Contracts for Detection Instruments
Want to listen to this article for FREE?
Complete the form below to unlock access to ALL audio articles.
Read time: Less than a minute
Tecan has recently expanded its range of Te-Care™ Service Contracts with two new options – Te-Care Check and Te-Care Depot Repair - designed specifically for users of Tecan detection instruments.
For customers without a quality control (QC) tool, Te-Care Check offers on-site operational qualification (OQ) of instrument performance, reducing downtime by ensuring consistent performance and instrument reliability through regular maintenance and function checks.
Te-Care Depot Repair provides a cost efficient repair service at a Tecan technical center, which includes parts and labor. Shipping arrangements are straightforward and the customer has the option of a loaner instrument.
Covering Tecan instrument with a Te-Care Service Contract helps to reduce instrument downtime and to ensure reliability of results, the company says. All services are provided by Tecan’s broad network of experienced and certified field service specialists, guaranteeing the high level of service that Tecan customers have come to expect.
For customers without a quality control (QC) tool, Te-Care Check offers on-site operational qualification (OQ) of instrument performance, reducing downtime by ensuring consistent performance and instrument reliability through regular maintenance and function checks.
Te-Care Depot Repair provides a cost efficient repair service at a Tecan technical center, which includes parts and labor. Shipping arrangements are straightforward and the customer has the option of a loaner instrument.
Covering Tecan instrument with a Te-Care Service Contract helps to reduce instrument downtime and to ensure reliability of results, the company says. All services are provided by Tecan’s broad network of experienced and certified field service specialists, guaranteeing the high level of service that Tecan customers have come to expect.
