Integrated DNA Technologies has announced that it is responding to the evolving needs of its biotech customers by extending the operating schedule at its main oligonucleotide production center effective immediately.
The new schedule (7:30am to 10:00pm CT) enables biotech researchers to order their products later each day, and still receive the benefits of IDT's swift order fulfillment process.
The new schedule also better serves the needs of sequencing houses and bio-science research labs by expanding the availability of IDT's live support and product ordering experts.
Combined with extensive online ordering options, including free oligo design and analysis software, IDT's enhanced service operations and support hours give scientists the technical assistance they need, whether placing, following up, or seeking guidance on orders.
The new service options are in line with IDT's ongoing commitment to quality and turnaround, which includes benefits such as - Every oligo synthesized is quality control tested by mass spectrometry.
The use of high-throughput advanced ESI Mass Spec technology allows greater quality control (QC) of oligos at any length.
Purified oligos receive additional QC by capillary electrophoresis and access to all quality control documents available free on the web. All oligos are twice quantitated by UV spectrophotometry
"Our new operating hours give researchers better options," noted Trey Martin, COO of Integrated DNA Technologies.
"We listened to the marketplace, and responded with improvements that reflect the pressures and demands on today's research labs."