Evaluating Florida Systems of Care for Zika Infected Individuals

We followed the Florida Department of Health Zika process maps for women seeking testing and health care services for Zika positive status during pregnancy. Using the journey mapping strategy, our team "walked" the same path a mother seeking testing would follow and conducted interviews with those who are on the front lines of the systems. By dividing the systems into two: "Point-of-care" and "Outbreak Management", we were better able to separate and study the strengths in the systems and challenges the state had to handle. Interviews and focus groups were then analyzed by means of MAXQDA software. Using a modified version of the WHO Health systems evaluation framework, we coded the interviews for recommendations that can be addressed to each of the six building blocks that make up an effective health delivery system.