The company reports a worldwide increase in sales and support of 22.7% compared to the previous year. The outstanding performance amongst these figures was an increase in system sales of 73.6% in the UK.
Autoscribe Managing Director, John Boother, said: “This is another great set of results and the company continues to enjoy a sustained period of growth due to the effort invested both in developing our products and enhancing our customer service and support. We communicate regularly with our customers both through formal satisfaction surveys and when we work to produce joint case studies and we hear a consistent message from them. Customers choose us because we not only listen carefully to their requirements, but the configurability of our Matrix portfolio of products means that we can configure a system even at the demonstration stage to show them specifically how we would handle their needs. They can then be confident that they will get the system they want at a price they can afford.”
“Our reputation for customer support is also growing”, he continued. “Our most recent customer survey carried out in the US and UK revealed that the ‘assistance given by the sales team’ and ‘assistance given by the support team’ categories had shown the biggest increase in satisfaction levels. This is confirmed by the sales figures, which showed an increase of support sales of 38.7% in the US and 28.3% in the UK.”